It’s actually a myth that a company can be 100% loved and admired. This is true for physical and online companies. It doesn’t matter how good your company is, you are always going to have to deal with naysayers. It’s what you do when you find out that criticism that is important. As an Internet based business owner you haven’t got any face to face discussion to help contradict bad text about you so this is particularly true. So here is how to proceed.
It is a myth that an organization can be 100% loved and adored. This is true for brick and mortar and internet based companies. No matter how great your company is, you’ll have to contend with criticism. It is actually what you do when you learn about that criticism that is important. This is especially important to do when you do your business online -- where people haven’t got lots of chances to connect with you personally to counteract the negativity they read. These are the things you must do.
Reply to the criticism as fast as you are able to. You shouldn’t underestimate how vital this is. It is not a great idea to let a bad feedback to be unresponded to. If the review was posted in a public discussion board, respond to that same thread and thank the person for his or her opinions. Write out you are exploring things and then ask the person for permission to continue talking about the matter in private. It will prove to others that your top priority is the development of the best possible product...and that you do not react negatively when a person criticizes you. It is going to earn you a great deal of respect.
Actually check to see if the feedback is about something that must be resolved. People can easily tell the difference between trolls and truthful critique. "You suck" does not require an answer. "I encountered a 404 page" or "The format is all screwed up" are things that you’re going to need to correct. Take a look at everything and if something does indeed need to be changed or remedied, alter or fix it. This shows to others you’re paying attention and will act when action is required.
Any reply you offer has to be individualized. If you change something based upon a feedback launched by someone specific, let that person know that you’ve altered things to make them a lot better. It’s also good to publish something like this in public. This demonstrates that you do not merely get upset when someone criticizes you. It shows that you work hard to give people what they want. This is a great idea even if you don’t make a change that somebody asks for. Let them know you checked things out but decided not to do anything. Then talk about why you did that.
Reputation management is the name of the game when you respond to critique; remember that. If you just criticize somebody for criticizing you, you look dumb. If you pay no attention to peoples’ criticism and try to insist that it is all okay, you’ll appear as if you don’t understand your own business all that well. Keep your pride under control. People aren’t attacking you as a person (hopefully). They basically had a less than good experience with your product. This means that you must improve the product so that they won’t have a repeat of that same experience.
The way you take criticism says quite a bit both about you and your company. Try and be as positive as you’re able to about it!If you’re seeking a lead generation model for internet marketing you may want to look at this tremendous YouTube video by clicking over here - qivana weight loss. You will also find generate leads rather appropriate.